Myrtle Grand Vacations Policies and Procedures

Summer Policy: Between June and August, only weekly stays renting Saturday to Saturday are allowed. Daily rentals are available BUT only if booked within 5 days of the arrival date. Please call one of our Vacation Specialist for booking and rate information at (877)280-8581.

September-May: The minimum stay and arrival/departure dates may vary for this period depending upon Myrtle Grand Vacations policy and individual property restrictions per owners.

CHECK IN: 3:00 to 5:00 p.m. or as soon as your rental property has been cleaned or inspected. Please note the check-in time of 3:00 p.m. may be extended for special cleaning and maintenance. Please call for instructions on late arrivals. No late check-ins will be granted until full payment is received; we have a valid credit card on file, a signed copy of the payment receipt and Policies and Procedures. Please note that the minimum check-in age is 25. However, we do have some beach houses and condos that rent to groups and students and a security deposit may be required.

CHECK OUT: 10:00 a.m. or earlier. Please return keys to the Myrtle Grand Vacations office. Sorry, no exceptions from June - September as we must have time to clean and inspect all properties for arriving guests. Late checkouts are subject to a $50.00 per hour late fee. Tenant is responsible for cleaning all dishes, emptying refrigerator, securing all doors and windows and removing trash to the appropriate outdoor receptacles upon departure. Please make sure all keys are returned to the same office where you checked in.

PAYMENT INFORMATION: Once making a reservation, a prepayment of 50% of the total amount is required to confirm a reservation. Payment must be received in our office within 10 days or reservation will be cancelled. The Policies & Procedures should be read over closely, signed and returned to our office. If you are renting for less than a full week, the full payment will be requested at time of booking a reservation. For reservations made more than 30 days prior to arrival, we accept personal checks, money orders, certified funds or Visa, MasterCard or Discover. For reservations made less than 30 days prior to arrival, ONLY certified funds or Visa, MasterCard or Discover are accepted and must be paid in full prior to arrival. No personal checks accepted if arriving within 30 days. Remember that your final payment is due 30 days prior to arrival. Accepted forms of payment are in U.S. funds only.

UPON ARRIVAL: Please check your unit thoroughly upon arrival. Every effort is made to see that your unit is cleaned and ready for your arrival. The unit has been inspected for cleanliness, damages and missing items so your unit should be ready for your arrival. Please contact the office immediately (not at departure) with any cleanliness or other issues with your unit. The cleaning is basic cleaning and refunds will not be made if cleaning is unsatisfactory to guest. Myrtle Grand Vacations will send a housekeeping team ASAP to correct the cleaning discrepancy. Every property is inspected prior to check-in and after check-out and you may be billed if extraordinary cleaning is required.

TAXES: All rental charges are subject to 12% sales/accommodations tax.

PROCESSING FEE: A non refundable processing fee is required on all reservations based on the size of the rental unit you requested.

SECURITY DEPOSIT: No security deposit is required if the guest presents a valid Visa/MasterCard/Discover card at check-in. Debit cards may be used for payments but will not be accepted as a valid credit card on file. If you do not have a valid credit card on file, you will be required to pay a cash security deposit to be determined by Myrtle Grand Vacations LLC depending upon the condo or beach house rented. If cash deposit is required, please allow up to thirty days after check-out date for return of deposit. Some restrictions apply to Groups/Students rentals.

GROUPS & STUDENTS: We rent to families and responsible adults ONLY. Please note that the minimum check-in age is 25. However, we do have some beach houses and condos that rent to groups and students and a security deposit may be required. Any violation of the Polices & Procedures will result in termination of rental agreement without refund of rental monies and security deposit at the sole discretion of Myrtle Grand Vacations LLC.

PET POLICY: We have a few Pet Friendly properties. They require a $150.00 non-refundable pet fee. Having a pet in a non-pet friendly property is a violation and material breach of Myrtle Grand Vacations Rental Policies & Procedures and is grounds for eviction without refund and you will be charged $200.00 and any appropriate charge for damages, etc.

OTHER POLICIES: Fireworks and grilling on balconies are illegal within city limits. No phone calls may be billed to the homeowner's telephone. More than the occupancy in any unit is strictly prohibited. ALL units are non-smoking units! If you violate this non-smoking policy, you will be charged a $350.00 damage fee to cover the cost of a special cleaning to deodorize and rid the unit of smoke.

KEY CHARGES: For security reasons, there is a $100 charge for lost or unreturned room keys to cover expense for changing the locks. There will be a $100.00 charge for each lost swipe card, exercise room, garage door opener or pool key/tag. There will be a $75 charge at the renter's expense, payable in cash at the time of service if you lock yourself out of the unit and our staff needs to open the unit for you during non-business hours. If a locksmith opens the unit at any time, the charge will be determined by the locksmith and payable by the renter at the time of service.

PARKING: Campers, trailers, boats and motorcycles are NOT allowed at some locations. Parking is limited to two (2) cars at all condominium locations. If you have special parking needs, please contact our office for assistance. Park only in designated areas with parking pass displayed at all times. Myrtle Grand Vacations LLC will not be responsible for any towing/damage charges as a result of improper parking.

LINENS: NO linens are provided unless linen service is requested; bed linens and bath towels are provided at $25 PER bed. Linens included are as follows: 2 bath towels, 2 washcloths, 1 hand towel, 1 flat & 1 fitted sheet, 2 pillow cases PER bed. If linens are damaged or missing, you will be charged for the cost of the linens. You need to bring beach towels with you, as no bath towels are to be taken from the unit for use at the pools or on the beach.

SLEEPER SOFAS: We do not recommend sofa sleepers for adult use. Children only.

DEPARTURE CLEANING SERVICE: Our Departure Cleaning Service is provided to sanitize the unit for the next renters. Our housekeeping staff will dust, vacuum, and sanitize the bathrooms and kitchen. There is a short window to accomplish this before the next check in and we would appreciate you leaving the unit in a reasonably clean condition for our housekeeping staff. Guests are responsible for removing trash and to return property to good condition. There will be a $50 charge for trash removal. Detailed check out instructions will be provided at check in and/or located in each rental unit. Every property is inspected prior to check-in and after check-out and you may be billed if extraordinary cleaning is required. Housekeeping may be called by Myrtle Grand Vacations LLC anytime during stay at renter's expense if unit is not kept clean.

REFRIGERATORS: Many refrigerators are left open during cleaning. It may take as long as twelve (12) hours before your food will cool and the refrigerator returns to a medium temperature. If you fill the refrigerator with warm groceries and continually open the doors, it will take much longer than the twelve (12) hours.

EQUIPMENT: Units are privately owned and furnished according to the homeowner's taste. We cannot be held responsible for appliance or equipment breakdowns/failures or for changes by owners in furnishings or equipment. We will make all efforts to have service restored as soon as possible if there is appliance equipment failure. Tenant shall not be entitled to any refund due to unfavorable weather, maintenance problems, area construction, ready departure, or disruption of utility services (including internet, phone and cable). NO refunds or credits will be made for breakdowns/failures.

PLEASE NOTE: Property items (such as bedspreads, pillows, chairs, pots and pans, dishes, glasses, silverware, etc.) are NOT to be taken out of the property to the beach or to other properties.

ITEMS NOT PROVIDED that you may wish to bring:
Hair Dryer, Laundry Soap, Paper Products (toilet paper, paper towels, etc.), Plastic Trash Bags, Personal Toiletries, Dishwasher Soap and any other personal items you may need.

LOST and FOUND: Myrtle Grand Vacations is NOT responsible for any personal items left in any rental property. Items found in properties that are not claimed within 14 days after departure will be donated to local charities. There will be a $25.00 service charge and COD fees will be required and billed to your credit card on file if you request us to package and return any items left behind.

LOCKED CLOSETS: Many homeowners have their personal items locked in a closet for their convenience. These areas are not included in any rental. Please do NOT attempt to open these locked closets - they are for HOMEOWNER USE ONLY. If you break into the closet, you will be charged for any repairs as well as the missing items.

UNIT SOLD OR CANNOT BE OCCUPIED: In the event that a rental unit cannot be occupied or is sold, Myrtle Grand Vacations reserves the right to transfer reservations to a comparable unit. Every effort will be made to contact customer prior to arrival, however, we will not be responsible if customer cannot be contacted. Tenant agrees to pay any difference in rental amount. Tenant shall not be entitled to any refund due to unfavorable weather, maintenance problems, area construction, ready departure, or disruption of utility services (including phone and cable), after occupancy.

GOLF CART: It is understood that our company, Myrtle Grand Vacations, LLC, assumes no liability and will be held harmless and not responsible for any accidents, injuries and/or damages resulting from the use of a golf cart. You should also be aware that South Carolina requires all operators of golf carts to be a licensed driver. For more information regarding golf car usage laws, please refer to the NMB Dept of Public Safety.

AMENITIES (pools, hot tubs, etc…): It is understood that our company, Myrtle Grand Vacations, LLC, assumes no liability and will be held harmless and not responsible for any accidents, injuries and/or damages resulting from the use of amenities. Also, please note that Myrtle Grand Vacations, LLC, only rents out the unit and cannot be held responsible for any amenity that is not functioning or out of order. We will make all efforts to have the amenity restored as soon as possible. Tenant shall not be entitled to any refund due to unfavorable weather, maintenance problems, area construction, ready departure, or disruption of any amenity. NO refunds or credits will be made for an amenity which may not be functioning or out of order.

ADDITIONAL RENTAL ITEMS: Items such as rollaway beds, port-a-cribs, full-size cribs, etc. are available through various equipment rental companies. Please note: This service is not a part of Myrtle Grand Vacations and we cannot be responsible for item condition or breakdown.

Myrtle Grand Vacations, LLC, as agent, or the Owner of the individual unit rented shall not be liable for damage or injury to tenant or to any other person, or to any property occurring on the premises or any part thereof, or in common areas thereof, and tenant agrees to hold Agent and Owner harmless for any claims for damage, no matter how caused. Agent will not be held responsible for acts of theft or vandalism or other damage to guest's personal property.

Myrtle Grand Vacations, LLC assumes no duty, liability or responsibility of any kind in connection with my use of the rental property, including but not limited to loss or damage for fire, theft, vandalism, property damage, personal injury, death, economic loss or other liability. I further agree to release, hold harmless and indemnify Myrtle Grand Vacations, LLC from any liability in connection with my use of the rental property.
DISCLAIMER: Myrtle Grand Vacations reserves the right to correct errors in pricing and descriptions of rental properties on the website, any written documentation and all communications to adjust pricing and charges at their discretion.

CANCELLATION & TRANSFER POLICY: Confirmed reservations are not transferable. Confirmed reservations must be cancelled by written notice via registered U.S. mail only. If your reservation must be cancelled, for any reason; all money paid will be forfeited unless the rental unit is re-rented for the entire cancelled period and for the full rental amount. All refunds are subject to a cancellation fee of $150. Myrtle Grand Vacations LLC strongly recommends purchasing Travel Insurance to protect your vacation investment against emergencies and mandatory evacuations.

Every effort has been made to ensure the accuracy of all the information on this site; however, it is not guaranteed. It is subject to errors, omissions, change of price or withdrawal without notice.