rental policies & procedures:
CANCELLATION & TRANSFER POLICY: Confirmed reservations are not transferable. Confirmed reservations must be cancelled by WRITTEN request only and ONLY cancelled with confirmation from Myrtle Grand Vacations. If your reservation must be cancelled, for any reason; all money paid will be forfeited unless the rental unit is re-rented for the entire cancelled period and for the full rental amount. All refunds, if approved, will be charged a cancellation fee of $150. Myrtle Grand Vacations strongly suggests purchasing Travel Insurance to protect your vacation investment against emergencies and mandatory evacuations.
DISCLAIMER: Myrtle Grand Vacations reserves the right to correct errors in pricing and descriptions of rental properties on the website, any written documentation and all communications to adjust pricing, charges and policies at their discretion.
CHECK IN: 4:00 to 6:00 P.M. or as soon as your rental property has been cleaned or inspected. Please note the check-in time of 4:00 to 6:00 P.M. may be extended for special cleaning and maintenance. Please call for instructions on late arrivals. No late check-ins will be granted until full payment is received; we have a valid credit card on file, a signed copy of the payment receipt and Policies and Procedures.
UPON ARRIVAL: Please check your unit thoroughly upon arrival. Every effort is made to see that your unit is cleaned and ready for your arrival. The unit has been inspected for cleanliness, damages and missing items so your unit should be ready for your arrival. Please contact the office immediately (not at departure) with any cleanliness or other issues with your unit. The cleaning is basic cleaning and refunds will not be made if cleaning is unsatisfactory to guest. Myrtle Grand Vacations will send a housekeeping team ASAP to correct the cleaning discrepancy. Every property is inspected prior to check-in and after check-out and you may be billed if extraordinary cleaning is required.
CHECK OUT: 10:00 a.m. or earlier. Please return keys to the Myrtle Grand Vacations' office. Sorry, no exceptions from June - September as we must have time to clean and inspect all properties for arriving guests. Late checkouts are subject to a $100.00 per hour late fee. Tenant is responsible for cleaning all dishes, emptying refrigerator, securing all doors and windows and removing trash to the appropriate outdoor receptacles upon departure.
PAYMENT INFORMATION: Once making a reservation, you have the option to pay in full or a prepayment of 50% of the total amount is required to confirm a reservation. Please note that any daily reservations less than 7 nights must be paid in full at time of booking. The Policies & Procedures should be read over closely, signed and returned to our office. If you are renting for less than a full week, the full payment will be requested at time of booking a reservation. For reservations made more than 30 days prior to arrival, we accept personal checks, money orders, certified funds or Visa, MasterCard or Discover. For reservations made less than 30 days prior to arrival, ONLY certified funds or Visa, MasterCard or Discover are accepted and must be paid in full prior to arrival. No personal checks accepted if arriving within 30 days. Remember that your final payment is due 30 days prior to arrival. Accepted forms of payment are in U.S. funds only.
TAXES & FEES: All rental charges are subject to sales/accommodations tax. A non-refundable processing fee is required on all reservations based on the size of the rental unit you requested for Myrtle Grand Vacations and Convention & Visitor Center Bureau fee.
SECURITY DEPOSIT: Please note for all reservations under the age of 25 and/or groups a security deposit is required and due 30 days prior to check in via certified funds only. The security deposit is based on the rental unit you reserve. If cash deposit is required, please allow up to thirty days after check-out date for return of deposit. Please note that a cleaning fee will be deducted from all security deposits. Any violation of the Policies & Procedures will result in termination of rental agreement without refund of rental monies and security deposit at the sole discretion of Myrtle Grand Vacations.
**Per the South Carolina “Innkeepers Act”, Agent may terminate occupancy if guest or any member of his/her party violates any of the conditions of this agreement. Agent may terminate this contract and enter the premises by force or by statutory proceedings if occupancy by guest is deemed to be damaging rental unit. HOUSE PARTIES ARE PROHIBITED. Parents should be cautioned not to rent any Myrtle Grand units for underage persons as this constitutes fraud per “Innkeepers Act”. Agent has the final authority in deciding if occupants are conducting a house party. Should agent discover occupancy by underage persons occupancy will not be permitted and deposit plus balance of monies paid will be forfeited. No exceptions.
GROUP RENTALS: Please note that we rent to families and responsible adults ONLY. The minimum check-in age is 25. However, we have units that rent to groups or student rentals under 25 and a security deposit may be required. Please note that a cleaning fee will be deducted out of all security deposits paid. Any violation of this rental agreement or any rules at the property you are renting will result in termination of rental agreement without refund of rental monies and without refund of security deposit at the sole discretion of Myrtle Grand Vacations.
KEY CHARGES: For security reasons, there is a $100 charge for lost or unreturned room keys to cover expense for changing the locks. There will be a $100.00 charge for each lost swipe card, exercise room, garage door opener or pool key/tag. There will be a $75 charge at the renter's expense, payable in cash at the time of service if you lock yourself out of the unit and our staff needs to open the unit for you during non-business hours. If a locksmith opens the unit at any time, the charge will be determined by the locksmith and payable by the renter at the time of service.
LINENS: NO linens are provided unless linen service is requested; bed linens and bath towels are provided at $35 PER bed. Linens included are as follows: 2 bath towels, 2 washcloths, 1 flat & 1 fitted sheet, 2 pillow cases PER bed. You need to bring beach towels with you, as no bath towels are to be taken from the unit for use at the pools or on the beach. SLEEPER SOFAS: We do not recommend sofa sleepers for adult use. Children only. Please also understand that the linens are delivered at your arrival, this is not daily linen service. If you are interested in daily or mid-week linen service, please call us at 843.272.2700 to make arrangements.
DEPARTURE CLEANING SERVICE: Our Departure Cleaning Service is provided to sanitize the unit for the next renters. Our housekeeping staff will dust, vacuum, and sanitize the bathrooms and kitchen. Guests are responsible for removing trash. There will be a $50 charge for trash removal PER BAG OF TRASH. There is a short window to accomplish this before the next check in and we would appreciate you leaving the unit in a reasonably clean condition for our housekeeping staff. Detailed check out instructions will be provided at check in and/or located in each rental unit. NO refunds or credits will be made for cleanliness issues. Please also understand that the cleaning service is upon departure, not daily. If you are interested in daily or mid-week maid service, please call us at 843.272.2700 to make arrangements.
REFRIGERATORS: Many refrigerators are left open during cleaning. It may take as long as twelve (12) hours before your food will cool and the refrigerator returns to a medium temperature. If you fill the refrigerator with warm groceries and continually open the doors, it will take much longer than the twelve (12) hours.
EQUIPMENT & FURNISHINGS: Units are privately owned and furnished according to the homeowner's taste. We cannot be held responsible for appliance breakdowns, furnishing issues and/or for changes by owners in furnishings or equipment. We will make all efforts to have service restored as soon as possible if there is equipment failure. NO refunds or credits will be made for mechanical failures, furnishing issues or equipment. Washer & Dryers are not included or guaranteed with all rentals.
LOST and FOUND: Myrtle Grand Vacations is NOT responsible for any personal items left in any rental property. Items found in properties that are not claimed within 14 days after departure will be donated to local charities. There will be a $25.00 service charge and COD fees will be required and billed to your credit card on file if you request us to package and return any items left behind.
LOCKED CLOSETS: Many homeowners have their personal items locked in a closet for their convenience. These areas are not included in any rental. Please do NOT attempt to open these locked closets – they are for HOMEOWNER USE ONLY. If you break into the closet, you will be charged for any repairs as well as the missing items.
UNIT SOLD OR CANNOT BE OCCUPIED: In the event that a rental unit cannot be occupied FOR ANY REASON or is sold, Myrtle Grand Vacations reserves the right to transfer reservations to other properties or refund advance prepayment at their sole discretion. Every effort will be made to contact customer prior to arrival, however, we will not be responsible if customer cannot be contacted. Tenant agrees to pay any difference in rental amount. Tenant shall not be entitled to any refund for any reason unless it is approved by Myrtle Grand Vacations.
GOLF CART: It is understood that our company, Myrtle Grand Vacations, assumes no liability and will be held harmless and not responsible for any accidents, injuries and/or damages resulting from the use of a golf cart. You should also be aware that South Carolina requires all operators of golf carts to be a licensed driver. For more information regarding golf car usage laws, please refer to the NMB Dept of Public Safety.
AMENITIES: (pools, hot tubs, etc…): It is understood that our company, Myrtle Grand Vacations, assumes no liability and will be held harmless and not responsible for any accidents, injuries and/or damages resulting from the use of amenities. Also, please note that Myrtle Grand Vacations, only rents out the unit and cannot be held responsible for any amenity that is not functioning or out of order. We will make all efforts to have the amenity restored as soon as possible. Tenant shall not be entitled to any refund due to unfavorable weather, maintenance problems, area construction, ready departure, or disruption of any amenity. NO refunds or credits will be made for an amenity which may not be functioning or out of order.
PET POLICY: We have a few Pet Friendly properties. They require a $150.00 non-refundable pet fee. Having a pet in a non-pet friendly property is a violation and material breach of Myrtle Grand Vacations' Rental Policies & Procedures and is grounds for eviction without refund and you will be charged $200.00 and any appropriate charge for damages, etc.
OTHER POLICIES: Fireworks and grilling on balconies are illegal within city limits. No phone calls may be billed to the homeowner's telephone. More than the occupancy in any unit is strictly prohibited. For non-smoking units, violators will be charged a $350.00 damage fee to cover the cost of a special cleaning to deodorize and rid the unit of smoke.
PARKING: Campers, trailers, boats and motorcycles are NOT allowed at some locations. Parking is limited to two (2) cars at all condominium locations. Some one bedroom units only allow one parking space. If you have special parking needs, please contact our office for assistance. We have NO control over parking as those policies are controlled by the homeowner's associations and there may be a fee to park. No refunds will be given for parking issues.
PLEASE NOTE: Property items (such as bedspreads, pillows, chairs, pots and pans, dishes, glasses, silverware, etc.) are NOT to be taken out of the property to the beach or to other properties. that you may wish to bring: Hair Dryer, Laundry Soap, Paper Products (toilet paper, paper towels, etc.), Plastic Trash Bags, Personal Toiletries, Dishwasher Soap and any other personal items you may need. ITEMS NOT PROVIDED: that you may wish to bring: Hair Dryer, Laundry Soap, Paper Products (toilet paper, paper towels, etc.), Plastic Trash Bags, Personal Toiletries, Dishwasher Soap and any other personal items you may need.